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Chic and lovely plus size fashion
FAQs
Shipping and Payment
Q. Which courier services do you use?
A. We use Shopee Express and J&T for shipment in Indonesia. And for Same-day service, we use GrabExpress.
Q. What is the shipping cost?
A. It depends on your address, you will be informed in the check-out page.
Q. When is my order shipped?
A. For orders placed before 3PM on Mon-Fri, we ship it on the same day. For orders placed after 3PM, we ship it on the next business day.
Q. How long is the shipping time?
A. We ship from Jakarta, shipping time varies according to the destination and shipping courier.
Q. What payment methods are available?
A. You can pay using bank transfers, credit card, e-wallets, and virtual accounts.
Q. Do I need to verify payments?
A. No, payments are verified automatically.
Q. Is there additional charge / processing fee for payments?
A. It varies depending on your chosen shopping platform.
Refund and Exchanges
Q. What is your refund policy?
A. Only for purchases made from bloomtwice.com, you are eligible for a refund within 3 (three) days from receiving your order. Products eligible for a refund must be new, unworn, unwashed, with complete labels, and with complete (unedited/uncut) unpacking video upon receiving the product.
Q. How does the refund process work?
A. The process is as follows: 1. Customer sends a refund request to our Whatsapp number. 2. We request for the required information and assess the product's eligibility for refund. 3. If it is eligible, Customer ships the product to our address within 3 (three) calendar days. 4. Upon receiving the product, we will reassess its product condition. 5. If all is good, we will refund the full purchase price to the Customer within 3 (three) business days. 6. If the product is not eligible for refund, we will reach out to the Customer for resolution.
Q. Who pays for the refund shipping cost?
A. Customer pays for the refund shipping cost.
Q. What if I forgot to video the unpacking process, can I still get a refund?
A. No, except for rare circumstances where we can determine without a doubt that the product defect is on us.
Q. What information should I provide when sending the refund request?
A. Please provide the following information: 1. Customer name 2. Order ID 3. Product to be refunded 4. Reason for refund 5. Unboxing video showing the issue 6. Bank account details for refund
Q. What if the product I receive is defective?
A. Please send us a Whatsapp within 3 (three) calendar days of receiving the product, and
Q. What if the product I received is defective?
A. The process is as follows: 1. Customer sends a refund request to our Whatsapp number. 2. We request for the required information and assess the product's eligibility for refund. 3. If it is eligible, Customer ships the product to our address within 3 (three) calendar days. 4. Upon receiving the product, we will reassess its product condition. 5. If all is good, we will refund the full purchase price + shipping cost to the Customer within 3 (three) business days.
Q. What information should I provide when sending the refund request?
A. Please provide the following information: 1. Customer name 2. Order ID 3. Product to be refunded 4. Reason for refund 5. Unboxing video showing the issue 6. Bank account details for refund
Size Guide
Q. What courier you use for shipment?
A. We offer JNE, J&T, and TIKI.
Q. What courier you use for shipment?
A. We offer JNE, J&T, and TIKI.